January 7, 2024 at 2:21 pm #59315John RamirezParticipant
I contacted the Chat Support and they told me to contact [email protected] and so I did, with the following content:
I bought the Print On Demand Pro theme and I am currently running into some issues.
First off, when Installing through the Wizard Setup, the importing demo takes forever and it never finishes the installation.
I tried skipping the step and importing the demo through the Get Started, but it doesn’t import correctly. It does import products and a few things, but it doesn’t fill the entire Home Page.
I recorded a video and attached it to this email to show how the theme is not working completely.
I followed all the steps, even plug-ins are activated and nothing seems to be working.
Please help or refund my money.
— I asked on the chat about how long it takes approximately to respond and poof. No answer.
I’m still waiting for a response. I’ll give it a day or two, just in case.
Has anyone else has had the same problem while installing a theme?January 8, 2024 at 9:57 am #59317supportParticipant
Your question came in through our ticket system, and we have already responded.January 28, 2024 at 12:51 am #59366Kat OgaraParticipant
I am having the same issue and I have emailed multiple times plus contacted you via web chat. I have wasted a month on this and am losing sales!!! So disappointed. Live Chat told me I would get a response ASAP. 8 days later I still have had no response.January 29, 2024 at 10:19 am #59369supportParticipant
Sorry for the inconvenience, but your question came in through our ticket system, and we have already responded.
- You must be logged in to reply to this topic.